Help, Student Services, and Resources

New Student and Family Programs

Because we know that making a successful transition means more than getting a schedule of classes, New Student and Family Programs (NSFP) serves as a central source of student information, referral and advocacy for students.  Our mission is to assist new students and their families in successfully transitioning to the ETSU community. Our programs provide a welcoming atmosphere, promote academic success and foster a sense of Buccaneer pride. We are here to assist first time freshman, transfers and adult students with processes regarding entering and adjusting to ETSU and college life as well as connect students and families to relevant resources. Our department is committed to student’s academic success and personal growth.

Located in the D.P. Culp Student Center on the 2nd floor, The Office of New Student & Family Programs (NSFP) mission is to assist new students and their families in successfully transitioning to the ETSU community. Our programs provide a welcoming atmosphere, promote academic success and foster a sense of Buccaneer pride. We are here to assist first time freshman, transfers and adult students with processes regarding entering and adjusting to ETSU and college life as well as connect students and families to relevant resources. Our department is committed to student’s academic success and personal growth. Hours are 8 a.m.-4:30 p.m. Monday-Friday. Phone:(423) 439-8452

Advisement, Resources, and Career Center

The Advisement, Resources, and Career Center (ARC) is located on the second level of the D.P. Culp University Center next to the Bookstore, phone (423) 439-8650. The ARC is open Monday-Friday 8:00 a.m-4:30 p.m.-www.etsu.edu/arc

The ARC is staffed by professionals who evaluate students’ academic progress as it relates to their personal aspirations and career goals. In addition to advising students, referrals for additional academic assistance are made when necessary. The ARC is user-friendly so that students can access advisement, career and support services without ever leaving the facility. The ARC serves as a primary resource for students who have a variety of needs including those who are entering the university for the first time, those that are unsure about an academic major or career option, and those who wish to take advantage of various academic support services to enhance their classroom learning. The ARC incorporates several academic and student support services listed below.

University Advisement Center-Undeclared (423) 439-5244

The Center offers academic advising and counseling to all undergraduate students who have not declared a specific major or who are not yet ready to commit to a major at ETSU or who are taking developmental studies courses. Visit our web site at https://www.etsu.edu/uac/undecided.php Graduate non-degree students should seek advisement from the School of Graduate Studies, (423) 439-4221.

Arts and Sciences in the ARC (423) 439-5671

Associate Dean and executive aide for the College of Arts and Sciences available in ARC for administrative forms needing College of Arts and Sciences dean signature. See web site for more details: www.etsu.edu/cas.

Cooperative Education and Internship Services (423) 439-5388

This office provides students the opportunity to gain valuable “work world” experience while earning academic credit. Students may co-op/intern in their chosen major or minor. Additionally, this office assists with resume development and Internet job access information. Visit our web site at www.etsu.edu/careers.

University Tutoring Services (423) 439-4758

An academic support program that offers a variety of tutoring approaches. UTS offers group and online tutoring for selected high-risk core courses. These services are free and available to all ETSU students. Visit our web site at https://www.etsu.edu/uged/cfaa/learning/

Peer Career Center (423) 439-8651

Located in the ARC, the Peer Career Center is a starting place for students who are uncertain about their choice of academic major or career. With the assistance of our professional staff, career interest inventories, personality inventories, and an extensive career library, we can help students identify career options that suit their personal needs. These services are free to current ETSU students. Limited services are available to potential students and ETSU alumni. Visit our web site at https://www.etsu.edu/arc/

Alumni Association

The ETSU Office of University Alumni is the campus contact for nearly 70,000 university graduates and former students. All of these individuals are members of the ETSU Alumni Association.

Alumni may participate in a variety of activities, such as regional chapter activities, constituent societies, special alumni programs, alumni student recruitment, reunions, Homecoming and various events that support ETSU.

Many alumni are chosen to participate in the popular “Alumni Return to the Classroom” program, which features alumni as “Professors for a Day” sharing their professional experiences with students during Homecoming week. Alumni also participate in the “Buc Connection” career development network or support student recruitment through the Alumni Admissions Council.

ETSU’s Alumni Association, in cooperation with the ETSU Foundation, also supports scholarships for academically outstanding students. The Office of University Alumni is located on campus in room 303 of Burgin E. Dossett Hall, phone (423) 439-4218 

America Reads Challenge

The America Reads Program hires, trains, and places federal work-study students at schools and community centers in Johnson City and its surrounding counties to provide one-on-one and small group instruction to children who read below the third-grade level. Through this outreach to the community, local children and youth receive personalized tutoring needed in order to excel in reading thus boosting their confidence, motivation and overall academic achievement. Tutors become actively engaged in the child’s learning experience, gaining valuable skills and abilities that will positively affect their own future endeavors. For more information contact 439-8587 or email amreads@etsu.edu. Students who do not receive federal work-study funds may serve as volunteers.

Appalachian Studies and Services

The Center for Appalachian Studies and Services, a Tennessee Center of Excellence, coordinates instruction, research, and public service programs that address quality of life issues in the Appalachian region. The center encompasses the Archives of Appalachia, the B. Carroll Reece Museum, the Regional Resources Institute, and supports the minor in Appalachian Studies; the Bluegrass, Old-Time, and Country Music Program; Appalachian, Scottish, and Irish Studies Program; the Encyclopedia of Appalachia; the Governor’s School for Tennessee Heritage; and a host of other activities. The center offers internships for qualified students. The center’s administrative offices are located at 217 Roy Nicks Hall, phone (423) 439-7865, e-mail cass@etsu.edu, https://www.etsu.edu/cass/.

BucsCARE

An organized and easy to use source of information, the BucsCARE website is meant to be a resource for students and for student referral. BucsCARE includes the most referenced offices and campus resources in various categories. This page includes a link to ETSU’s “Need Help?” site which includes a comprehensive listing to other resources by topic area. In addition, students and staff can use the “Report a Concern” left navigation button to submit an online CARE Report or an Incident Report. BucsCARE was developed to be a one stop online resource for campus and community resources.

Bookstore

The University Bookstore is located on the 3rd floor of the D.P. Culp Center. It is open fall and spring semester Monday - Thursday 7:45 a.m. to 6 p.m. and Friday 7:45 a.m. to 5 p.m. You may reach the store by phone at (423) 439-4436 - https://www.bkstr.com/shopetsustore/home

Busing System

The university has contracted with the Johnson City Transit System to offer a free shuttle service for students, faculty, staff, and visitors, linking parking lots on the perimeter of the campus with main academic and administrative buildings. Operation hours are scheduled during class periods as well as in conjunction with selected major campus events. Schedule, route, and other details are available online at https://www.johnsoncitytransit.org/bucshot.html.

University Career Services

Experienced career professionals are available to help you focus on careers that match your personal goals. They will support you in preparing a resume and other materials for your job search, learning the job search skills that lead to success, and identifying the work experiences that will help you continue to grow and develop as a student and a graduate.
The following resources, programs, and references are provided by University Career Services to assist students in career preparation:

• Personal appointments with staff members that focus on the questions you may have at any time during your student years at ETSU
• Critiques of resumes, CV’s, and cover letters
• Interview practice sessions
• Job Search and Career Planning
• Common career choices by major
• Full-time, part-time, and seasonal positions listed on BucLink and eBulletin Board
• Internships and focused work opportunities
• Job market and salary trends
• Presentations and workshops
• Career Fairs and Events
• Recruiter information programs and interviews on campus.

All students are encouraged to utilize these services during each year at ETSU. Making career decisions is a lifelong process. Whether you are exploring work, graduate school, or volunteer experience, University Career Services will help you prepare for the next step in your journey.

Additional information and resources are available at https://www.etsu.edu/students/careers/

Sherrod Library Computer Lab

The Sherrod Library lab is located on the first floor of the library at the reference area on the right. It is monitored by an ITS employee who is able to loan out equipment including laptops, projectors, and cameras.
Hours of Operation

Same as Sherrod Library - https://libraries.etsu.edu/
Sherrod Library Lab Computers

• 26 - 2.4 GHz Intel Core 2 6600 Dell PCs with 2 GB RAM
• 24 - Dell Latitude D630 Laptops available for in-library use only
• 12 iMac Computers
• Printers (located on the first floor behind the reference desk)
  • 2 network B&W laser printers
  • 1 color inkjet printer

Lucille Clement Laptop Lab

The Lucille Clement lab is located on the first floor of the Lucille Clement dorm. It may be accessed through the door on the side of the building facing the Basler Center for Physical Activity. It contains a multimedia room that may be reserved by students for presentation practice phone-(439-7913)

Hours of Operation

Lucille Clement Lab Computers

• 45 - Dell Latitude D610 Laptops
• Printers
  • 1 network B&W laser printer
  • 1 color inkjet printer

The computer labs are staffed by Lab Monitors (student workers) at all times. They are supervised by a central Lab Manager. Lab Monitors help users with common problems and keep the lab secure and orderly. They are not tutors.

All students are provided with Internet access and an e-mail address that will be active for the duration of their stay at ETSU. Students are able to register for classes and even pay fees online via GoldLink on ETSU’s web page.

Computer Resources Code of Ethics

All users of any institutionally maintained electronic data, data files, software, and networks are expected to handle the resource in a responsible and ethical manner. A user’s interest ceases when it invades the right of personal and/or institutional privacy; results in the destruction of personal and/or institutional property; demonstrates a potential for loss, embarrassment, litigation to the individual and/or institution; or causes a limited resource to be used in a wasteful or careless manner.

All information processed through Computer Services is considered sensitive and/or confidential. The responsibility for the release or discussion of data is assigned to the official custodian of the data file(s). Access to information is based on a legitimate “need to know” and directly related to assigned duties.

University electronically maintained data, data files, software, and networks will be used for authorized purposes only. Users are responsible for the security of the resources.

Any use of the resource deemed irresponsible or unethical (as defined in the Faculty Handbook section 1.10.1) will result in the immediate denial of use of the resource. The violation will be referred to the proper authorities for disciplinary and/or legal action including, but not limited to, restitution, restriction, reprimand, suspension, probation, expulsion, termination, and, if necessary, legal action.

Appeals will be handled through due process channels (APA) already established for students and/or staff. Student violations will be referred to the Vice President for Student Affairs and/or Vice President for Health Affairs; faculty violations will be referred to the Vice President for Academic Affairs and/or the Vice President for Health Affairs; and staff violations will be referred to the Vice President for Finance and Administration.

The following examples attempt to convey the intent of irresponsible and/or unethical use: violation of Federal/State copyright laws; violation of the Family Educational Rights and Privacy Act of 1974; use of the resource for obscene material; deliberate wasteful use of the resource, unauthorized altering of hardware, software, or data; piracy of data or software belonging to another person; or careless use of the resource which may result in the release of restricted information.

Computer Network and Internet Access: Privileges & Responsibilities

East Tennessee State University (ETSU) operates a wide-area network that interconnects local area networks in academic and administrative offices, student computer labs, and in the future dormitory rooms. The university maintains connections into the Tennessee Education Cooperative Network (TECnet), the Internet and the World Wide Web. Thus, the university’s network is a part of the global network that provides access to information and information processing technologies. By having access to the university’s network and its resources, students, faculty, and staff can communicate and collaborate among themselves and their counterparts throughout the world. This privilege carries with it responsibilities with which all users must comply.

Everyone within the ETSU community who uses networked computing and communications facilities has the responsibility to use them in an ethical, professional and legal manner, and to abide by TECnet policies. Users should respect the privacy rights of others. ETSU’s facilities and network access capabilities should never be used for purposes intended to incite crime. Communications which violate Tennessee, federal, or international law are not acceptable. For example, the use of ETSU’s computer and network resources to threaten or harass others or the misrepresentation of one’s identity in electronic communications for the purpose of illegal or unauthorized actions or activities will not be tolerated.

These statements concerning responsibility are not meant to be exhaustive. Any questionable use should be considered “not acceptable.” Serious or repeated instances of abuse will be referred to the proper authority for disciplinary or legal action.

**WARNING** Any person who knowingly brings on campus, has in their possession or distributes any virus without the authorization and written permission of the Division of Information Resources, will be considered to be in violation of the above and will be vigorously prosecuted. **Campus** is defined to include any property owned, leased, maintained or controlled by ETSU and includes any site or area where any system owned, leased, operated and/or maintained by ETSU is housed.

NOTICE TO USERS: It is the policy of East Tennessee State University to protect all institutional computing resources including, but not limited to, hardware and software, consisting of the actual equipment being supplied by the university as well as the programs and related materials used in conjunction therewith. In accordance with local, state, and federal law, indiscriminate examination of individual user’s files is not permitted, nonetheless as a means of maintaining the integrity and security of those aforementioned resources.

East Tennessee State University retains the right to inspect individual accounts and files stored on any system owned, maintained and/or leased by said university. While no prior authorization by individual users is required to inspect those files and accounts, the user is, by virtue of accepting the account offered by ETSU and “logging” on to its computing equipment, granting to the university prior unrestricted permission, subject to university policy, to review, examine and/or otherwise view, by any method at the sole discretion of the university and without any additional advance notice to said user, any account and/or file stored on university computer resources.

Should such a review take place, the user will be given notice, as a courtesy only, of the results of said review within a reasonable time after the review is completed. While use of university computing resources for personal use is strictly forbidden, should the user have materials for which he/she has any reasonable expectation of privacy or which the user considers to be confidential for any reason, the user should retain those materials on a disk which can be secured as would any other personal items or materials which one consider private in nature.

For such a policy to work, it is essential that users observe responsible and ethical behavior in the use of the resources. In an effort to assist the user community in effective use of the limited computer resources, it seems reasonable to highlight some specific responsibilities and types of behavior that represent abuse of a user’s privilege. The examples do not constitute a complete list but are intended to convey the intent of the code.

Users should not damage or attempt to damage computer equipment or to modify or attempt to modify equipment so that it does not function as originally intended. It is equally wrong to damage or modify or attempt to damage or modify the software components: operating systems, compilers, utility routines, etc.

Users should not use or attempt to use an account without authorization from the owner of that account. Users have the responsibility of protecting their accounts through the proper use of passwords, but the fact that an account is unprotected does not imply permission for an unauthorized person to use it. Further, accounts are to be used only for the purposes for which they have been established. [Only the individual owner of an account is authorized to use that account. Providing passwords or in any way permitting or making it possible for anyone other than the authorized owner of the account to use computer resources is not authorized and may be a violation of Tennessee Law. Under this condition both the owner and the unauthorized user may be subject to legal action if determined to be appropriate by ETSU legal counsel.] Additionally, it is wrong to use a university-sponsored account for funded research, personal business, or consulting activities. There are special accounts for such purposes.

Users should not use private files without authorization. Owners of such files should take precautions and use the security mechanisms available. However, the fact that a file is not protected does not make it right for anyone to access it, unless it is specifically designed as a public access file. It is equally wrong for anyone to change or delete a file that belongs to anyone else without authorization. Violation of property rights and copyrights covering data, computer programs, and documentation is also wrong. In the event of accidental access of private files, confidentiality of those files must be maintained.

Any deliberate wasteful use of resources is irresponsible; it encroaches on others’ use of facilities and deprives them of resources. Printing of large unnecessary listings and the playing of games solely for entertainment are examples of such abuse. Users are expected to be aware of the resources they are using and to make reasonable efforts to use these resources efficiently.

All state and federal copyright laws will be abided by at all times. Users must not copy any part of a copyrighted program or its documentation which would be in violation of the law or the licensing agreement without written and specific permissions of the copyright holder.

Serious or repeated instances of abuse of computer facilities and resources will be referred to the proper authorities for disciplinary or legal action including, but not limited to, restitution, restrictions, reprimand, suspension, probation, expulsion, or termination.

Computer Services

ETSU provides a wide range of computer resources in support of instruction, research, administration, and public service. The administrative systems utilize a VAX 6520 under the VMS operating system. The academic mainframe is an IBM ES/9000 model 190 with a VM operating system and utilizing the Conversational Monitoring System (CMS). A vector processor and a number of compilers and software packages are available, including SPSS, SAS, FORTRAN, and PASCAL. Student access to the academic system in support of classroom assignments is available in the microcomputer labs.

Cooperative Education

Cooperative education provides an opportunity to earn academic credit in most disciplines for carefully planned and supervised work experience in business, industry, health, and governmental agencies. Students may take classes while in a coop placement, or alternate between semester placements. Information about the cooperative education program can be obtained through the Office of Career Placement and Internship Services located in the ARC Center, 2nd level, D.P. Culp University Center; phone (423) 439-5388.

Counseling Center

Provides an array of counseling and mental health service to ETSU students, including personal counseling, career counseling and assessment, educational programming, psychiatric services, and consultative services. Our staff is comprised of psychologists, an outreach coordinator, psychiatric residents, graduate assistants, and support staff. The Center is also responsible for the Campus Alcohol and Other Drug Program and the Campus Advocates Against Sexual Violence Program. We provide our career services through the Peer Career Center, located in the Advisement, Resources, and Career (ARC) Center. Counseling services are confidential and free to all ETSU students. For more information about our services, contact our main number (423) 439-3333 or contact the Peer Career Center (423) 439-8651 - https://www.etsu.edu/students/counseling/. The number for BucsPress2, the 24/7 mental health helpline is (423) 439-4841 - press #2.

Disability Services

In compliance with federal regulations outlined in Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, East Tennessee State University makes accommodations, course substitutions, and other academic adjustments when necessary to ensure equal access for students with disabilities. While all students with disabilities are protected from discrimination, some students may not be eligible for all of the services coordinated by Disability Services. Classroom and testing accommodations are made on an individual case-by-case basis. Students who wish may request an accommodation or academic adjustment because of a disability by completing the intake process with Disability Services self-identity.

In compliance with the federal regulations outlined in Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Amendment Act of 2008: it is the policy of East Tennessee State University to make accommodations, course substitutions, and other academic adjustments when necessary to insure equal access for students with disabilities.

While all students with disabilities are protected from discrimination, some students may not be eligible for all of the services coordinated by Disability Services. Classroom and testing accommodations are made on an individual case-by-case basis. Students who wish to request an accommodation or academic adjustment because of a disability must follow the established process for self-identification by completing the intake process with Disability Services.

During the intake process, students are informed of the policies and procedures surrounding the accommodation process, student responsibilities, and ETSU responsibilities. Determination of classroom and testing accommodations and other support services coordinated by Disability Services is based on an interview with the student, the observations of the Disability Services staff member, and if necessary, a review of records regarding the student’s disability.

The Interview: This interview can be in person, or by phone, video relay, Skype, Facetime or other video conferencing methods. During the interview, students are asked to describe the nature of their disability and how the disability impacts them in various settings. It is important for the student to describe accommodations they have received and the effectiveness of those accommodations.

Observation by Disability Services Staff: When students have not received accommodations before or when students have difficulty explaining how their disability impacts them, the Disability Services professional will use their professional judgment to help the student explore the potential impact of their disability in classes and other campus activities. This process may be enough to allow the student and Disability Services to determine the functional impact of the disability and to develop a plan for accommodations, however, additional information may be necessary.

Third party documentation: Additional information may be needed to determine the impact of the disability and the type of services that can be provided. The purpose for requesting additional information is to help Disability Services determine if there are accommodations that can be provided to offset the impact of a disability in ETSU programs and activities. Records provided to support a request for services should be current and relevant to the accommodation request. The age of the record is less important than the information it provides. Educational or medical records, reports and assessments created by health care providers, school psychologists, teachers, or the educational system are examples of records that may support accommodation requests. Disability Services will review individualized education plans (IEP), summaries of performance (SOP), and other records in an effort to develop a complete picture of the student’s disability and accommodation needs. When students do not have copies of reports to be reviewed, Disability Services provides a Medical/Mental Health Documentation Form that can be faxed or emailed to the appropriate professional. This form is provided for the student’s convenience; however, a letter on the professional’s letterhead providing detailed information may be substituted for the form.

Effective records will include:

• Statement of diagnosis provided by an impartial professional
• Description of diagnostic criteria and/or diagnostic tests used
• Description of the current impact of the disability in an academic environment
• Credentials of the diagnosing professional

The diagnosing professional must have specific training and expertise in a field related to the type of disability being diagnosed. Records not including the information outlined above or from a professional whose credentials are not generally indicative of expertise in the specific disability being diagnosed may not be adequate to support the student’s request for services. If the information provided is not adequate, Disability Services will give the student a written explanation of why the documentation was not accepted. This explanation will include suggestions regarding additional information that the student can provide to establish eligibility. It is ETSU’s goal to make the process of self identification and requesting services as simple and convenient as possible for students.

ETSU does not provide any type of learning disabilities evaluations; however, Disability Services maintains a list of professionals in private practice that can evaluate learning disabilities. To request a copy of the referral list or to schedule an intake appointment call Disability Services at 423-439-8346

Early Childhood Learning and Development

The Center for Early Childhood Learning and Development operates programs to serve the needs of young children and their families. Some of these programs offer child care services for families. The Infant-Toddler programs of the Child Study Center serve children ages three months to three years in a full-year, full-day program. The Early Learning Program, also of the Child Study Center, serves children ages three through five years of age in a full-year, full-day program. Students who are interested in enrolling their children in either of the Child Study Center programs can obtain more information by calling (423) 439-4888. Enrollment is on a limited basis. https://child.etsu.edu.

A child care program, Little Bucs Early Childhood Laboratory Program, specifically designed to meet the needs of ETSU students, opened in June 1997. ETSU students can enroll their children aged 3 months through 5 years, for blocks of time each semester that would accommodate their child care needs while attending classes, during study times, and while working on campus. This program is supported by the Student Government Association (SGA) and ETSU. Information for this program can be obtained by calling 439-7549.

Students majoring in early childhood education, communicative disorders, special education, nursing, social work, counseling or psychology may find it beneficial to observe in these programs. Graduate assistantships, Academic Performance Scholarships, Federal Work Study Program employment opportunities, student teaching, and practicum positions are also available.

Financial Aid

A comprehensive financial aid program has been developed to assist eligible students. Counselors are available from 8 a.m. - 4:30 p.m. Monday through Friday. This office is located in Bur gin E. Dos sett Hall, phone (423) 439-4300, 1-800-704-ETSU (3878), e-mail finaid@etsu.edu. For more information, please visit the financial aid office web page at https://www.etsu.edu/finaid/.

ID Card and Campus Debit Card (ID BUC$)

All students must obtain an official East Tennessee State University ID Card in order to have full access to all university facilities and services. Your ID card not only provides student identification, but will also allow access to Sherrod Library services, door access to residence halls, CPA, computer labs, and selected classrooms. Your ID card is also used to access meal plans, obtain tickets to athletic events, and to participate in student voting.

Students may also choose to create a debit account called ID BUC$. You may use ID BUC$ in the campus bookstore, all food service locations on campus, laundry facilities in residence halls, Student Health Clinic, University Press Convenience Center, Sherrod Library fees, Bursar’s Office fees, and Coke and snack machines located all over campus. ID BUC$ are also accepted at participating off-campus merchants. You may make a deposit on line, by phone, or at the Campus ID Services Office.

ID cards will be issued during new student orientations or any time after registering for classes. Please come by the ID Services Office in the CPA, during Culp Center renovations for a brochure and additional information or visit our web site, which details services and the terms and conditions.

Immunization Requirements

Full-time students must provide proof of receipt of the first MR vaccine dose prior to the first day class of students’ initial semester at the institution. Subsequently, universities and colleges must obtain proof of receipt of the second dose of the MR vaccine from full-time students who are completing the MR vaccination series as a condition of enrollment as soon as possible after the proscribed twenty-eight (28) day waiting period between doses, but no later than the beginning of the next semester. Students who attended a public or private school in Tennessee for grades kindergarten through twelve for any period of time on or after July 1, 2001, are considered exempt and do not need to provide documentation. Bring MMR documentation to Student Health Services, Room 160, Roy S. Nicks Hall or fax it to (423) 439-4560.

The State of Tennessee mandates that all students be informed about Hepatitis B infection. Those students who will be living in on-campus housing must also be informed about the risk of meningococcal meningitis infection. A waiver indicating that the student is aware of the disease risks and the availability of vaccines for the diseases of hepatitis and meningitis must be signed. The waiver can be electronically signed on GoldLink at the time of registration for classes. If the student is under 18 years of age, the waiver can be obtained from ETSU Student Health Services, 160 Roy S. Nicks Hall or via the web site: https://www.etsu.edu/nursing/universityhealth/. A parental signature is required on the form if the student is underage. The law does not require hepatitis or meningitis vaccinations for enrollment at this time. The waiver must be signed to avoid delays in the registration process for classes and obtainment of grades. The paper waiver should be turned in to Student Health Services. It may be faxed to (423) 430-4560.

Information Areas

For information by phone call 0 if on campus and 439-1000 if off campus. Information via the Internet is available at www.etsu.edu.The University Center Office on the second floor of the D.P. Culp University Center serves as a general information area from 8 a.m. to 10 p.m., Monday through Friday 10 a.m. to 10 p.m. Saturday and Sunday during the fall and spring semesters.

Insurance

It is the responsibility of all students to provide hospitalization insurance for themselves if they desire to have coverage in the event of an illness or in case of injury while attending the university. For those students not having protection under a family insurance plan or for those who want additional coverage, ETSU has arranged for a special student insurance policy. Application forms and information pertaining to this insurance are available in the Student Health Clinic located in Nicks Hall.

International Programs and Services

The International Programs and Services Office, located on the first floor of Yoakley hall, serves the international community of visiting international students and scholars from more than 60 countries who attend or visit ETSU. Programming, advising, immigration paperwork, community outreach, Friendship Family Program, and the IBB (International Buc Buddy program) are among the many services offered by the office. (www.etsu.edu/international)

The office also coordinates study abroad, overseas university partnerships, exchange programs, and the International Education Study Abroad Scholarship. (423) 439-7737.

Leadership Development

Educating future leaders is the purpose of higher education. ETSU believes all graduates will play a leadership role in their careers, families, and/or communities. Preparing for these opportunities can be accomplished by participation in service initiatives, taking Leadership courses, enrolling in the Leadership Minor, and participation in campus organizations. For more information about Leadership Development, contact Dr. Deborah Harley, Assistant Professor of Human Development and Learning, Clemmer College, harley@etsu.edu, (423) 439-7692.

Service Programs

ETSU’s commitment to service is evident through the campus mission statement and the numerous opportunities we provide students. Students are encouraged to expand their intellectual and social development. For more information, contact the Student Organization Resource Center at (423) 439-6633.

Student Organizations

If you are looking for ways to get involved on campus - you have come to the right spot. There are more than 150 registered student organizations on the campus of ETSU, representing the diverse interests of our student population. Students are encouraged to be involved in campus life and our office can help you make the connection.

The Center for Community Engagement, Learning, and Leadership serves as the resource center for all registered student organizations. We provide services and information, such as registration of organizations, assistance with event planning, maintenance of student activity calendar of events, and leadership training for student organizations.

Almost 150 student organizations provide involvement opportunities for everyone. Student organizations at ETSU are categorized into one of the following areas which best describes their general purpose: Academic, Community Service, Governance, Greek, Honors, Religious, Residence Life, University Programs, and Special Interest. Contact Community Engagement, Learning, and Leadership, phone (423) 439-5675 for more information.

Buctainment

Comprised of students, Buctainment plans major campus events such as concerts, movies, lectures, comedy shows, and Homecoming. Students can be involved with Buctainment as a member or programmer, or by attending a show as an audience member. It is a great opportunity to learn the technical, business, and marketing side of the entertainment industry. Located in the Center for Community Engagement, Learning, and Leadership, D.P. Culp University Center, lower level, phone (423) 439-6828 or email etsufun@etsu.edu.

Placement Service

Placement services are provided as part of the Office of Career and Internship Services. The office processes inquiries from business, industry, school systems, hospitals, and government and social agencies. It also assembles employment materials, checks recommendations, arranges for interviews, distributes credentials, and provides other support service to complete the employment process. The Office of Career and Internship Services is located in rooms 211-213G Campus Center Building (Building 12), phone (423) 439-4441.

Public Safety

The Public Safety Building is located at the entrance of the university on University Parkway and has personnel on duty 24 hours a day for assistance. The emergency telephone number is 911. The public safety staff is composed of 21 state-certified sworn police officers who are also trained fire fighters. Public safety is a full-service police department encompassing traffic and parking enforcement, uniformed patrol, criminal investigations, and crime prevention education. Public Safety also provides these services: an escort service, engravers, booster cables, and battery booster packs. The non-emergency telephone number is (423) 439-4480. The number for the administrative offices is (423) 439-6900.

A traffic and parking regulation brochure has been prepared to inform and to protect all who use the campus roadways and parking areas. It is available in the Public Safety Building or at window #10 on the second floor of Burgin E. Dossett Hall.

Regional Centers

ETSU at Kingsport is located on 97 acres and offers day, evening and weekend classes, including lower and upper division and graduate courses. The selection is sufficient to meet most degree requirements of the university during the first two years. The phone number is 392-8000.

ETSU at Greeneville is located in the Greeneville-Greene County Center for Higher Education building, 215 North College Street in downtown Greeneville. Selected undergraduate and graduate courses are available during the day and evening through an articulation agreement between ETSU and Walters State Community College.

The Department of Allied Health Sciences, located at the Nave Center in Elizabethton, is a multidisciplinary department offering courses of study leading to a Bachelor of Science. The Bachelor of Science degree is available in Allied Health with concentrations in Allied Health Leadership, Cardiopulmonary Science, and Radiography. The telephone number is (423) 547-4900. The department offers a Bachelor of Science degree in Dental Hygiene. The telephone number is (423) 439-4497.

School of Continuing Studies and Academic Outreach

An academic service provider for the university, the School of Continuing Studies and Academic Outreach offers a variety of opportunities. The Division of Cross-Disciplinary Studies makes it possible to offer degree programs or selected courses at the work place or in local communities through Cohort Programs. The Bachelor of General Studies, Bachelor of Applied Science, Bachelor of Science in Professional Studies, and the Bachelor of Science in Interdisciplinary Studies programs serve non-traditional students who need courses off-campus, in the evening, or online. The Master of Arts in Liberal Studies and the Master of Professional Studies allow adult students to pursue interdisciplinary study in a variety of areas. A regional center in Kingsport affords students the opportunity to remain close to home and pursue a degree.

Summer School

The Office of Summer School Programs works in conjunction with the colleges at ETSU to examine opportunities for enhancing summer enrollment by providing extensive course options and programs for students, and encouraging faculty to be innovative and creative in the development of new courses.

Service-Learning

Service-Learning is a form of experimental education in which students engage in activities that address human and community needs together with structured opportunities intentionally designed to promote student learning and development. The mission of the Office of Service-Learning is to make service an integral part of student education at East Tennessee State University by providing hands-on learning opportunities, expanding students’ knowledge of social issues, fostering a sense of civic responsibility and social justice, and creating an expectation of service as an intentional part of the collegiate experience. Many disciplines integrate service-learning into their courses. Separate courses: Introduction to Service-Learning (SRVL 1020) and Advanced Service-Learning (SRVL 2000) offer students a more in-depth look at community needs while providing a service placement to work on those issues. Contact the Office of Service-Learning at (423)439-8218.

Student Government Association

The Student Government Association (SGA) strives to represent the opinions of the students on every aspect of campus academic and extracurricular life. Its members work closely with students, faculty, and administration to provide advice and information and a strong voice in the governance of the university.

Student Health Services

East Tennessee State University students enjoy the benefits of a modern health care service. The Student Health Clinic is part of the College of Nursing Faculty Practice Network. Clinic Services are available to all enrolled students. The professional staff includes nurse practitioners, physicians, registered nurses, and a health educator. Services include:

• Management of acute, episodic illnesses and injuries
• Referrals for assistance in managing chronic disorders
• Immunizations
• Women’s health program and assistance with family planning
• Men’s health program
• Allergy clinic for those receiving allergy injections
• Patient education programs on a variety of topics

The Student Health Clinic is located in room 160 Nicks Hall.
Please call (423) 439-4225 for further information.

The Dental Hygiene Clinic of the Department of Allied Health Sciences offers such comprehensive preventive therapeutic procedures as scaling and polishing teeth, pit and fissure sealants, nutritional counseling, periodontal therapy, patient education and exposing and developing radiographs. All treatment is performed, for a modest fee, by dental hygiene students under the supervision of the licensed dentist and dental hygiene faculty. Services are open to all students, university employees, and the general public. Appointments may be obtained by contacting the Dental Hygiene Clinic at 439-4514 in Lamb Hall, room 71 (Health Building).

The Speech-Language-Hearing Clinic, a component of the Department of Communicative Disorders, provides professional speech-language pathology and audiology services to students, faculty, and the general public. The service is provided by speech-language pathology and audiology graduate students under the direct supervision of licensed Speech-Language Pathologists and Audiologists. The areas of service include speech and hearing evaluation, hearing aid evaluation, and treatment of speech and hearing disorders through therapy. Intervention may be available for deficits in articulation, phonology, language, voice, and fluency. The clinic is located in Room 204 of Lamb Hall. Please call (423) 439-4355 for appointments or information.

ETSU Welcome Center

The ETSU Welcome Center is home to several office as follows:

Scholarship Office: Coordinates most of the academic and need-based scholarships. The office provides information and scholarship applications for ETSU scholarships and serves as a resource for external scholarship information. www.etsu.edu/scholarships

Undergraduate Student Advisement: This office is the home of ETSU’s Director of University Advisement. The office provides advisor training, coordinates the Need Help web site, and oversees the Partners in Education Program.

Campus Tours: Please call (423) 439-4221 to schedule a campus tour. We can also schedule a meeting with a graduate program coordinator. For a virtual visit to ETSU, try our web site at www.etsu.edu.

Roan Scholars Program: This innovative program aims to develop tomorrow’s leaders by providing a select number of exceptional students with unique, carefully designed leadership opportunities and learning experiences on the campus of ETSU and beyond. Program Office Location: Panhellenic Hall, Room 212; Address: ETSU Box 70304, Johnson City, TN 37614; Phone: 423- 439-7677; Fax: 423-439-6040. Program Director: Kristina Bullock E-mail: bullockk@etsu.edu

Please visit the Culp Center website for updates while the Culp Center is being renovated. 

University Center, D.P. Culp: The D.P. Culp University Center is a modern architecturally designed student center conveniently located in the heart of campus. The specific purpose of the Culp Center is to serve students as an integral part of their educational life. The Culp University Center provides a wide variety of services, entertainment, and social activities for the campus community.

The Culp University Center houses five separate food service areas, the bookstore, the post office, a mini-market, a computer lab, a variety of administrative offices, meeting rooms and conference facilities, a ballroom, and an auditorium/theater. For information regarding the use and reservation of these facilities, contact the Culp University Center office at (423) 439-4286.

Among the administrative offices housed within the building are the Counseling Center, Career and Internship Services, Vice President for Student Affairs, Student Support Services, Upward Bound, Food Services, Community Engagement, Learning, and Leadership, New Student and Family Programs (NSFP), Campus ID System Offices, Advisement and Career Resources Center and the University Center.

The Office of Veterans Affairs is concerned with the needs, problems, and success of students eligible for educational assistance benefits affiliated with a branch of the Armed Forces. These include all chapters of the G.I. Bill, Title 38, United States Code, Yellow Ribbon, Tennessee STRONG (Support, Training, and Renewing Opportunity for National Guardsmen) Act, Army Federal Tuition Assistance, the Air Force’s Academic Institution (AI Portal), and Military Spouse Career Advancement (MyCAA) programs.

Volunteer ETSU: Volunteer ETSU is a student-organized community service resource center that promotes, organizes, and supports a variety of public service opportunities for the campus community. It continues a long tradition of service to the community by students, faculty, staff, and alumni of East Tennessee State University.

Named the 417th Point of Light by the Office of the President of the United States, Volunteer ETSU promotes volunteerism and coordinates the major service projects and activities for students, encouraging thoughtful experiences in service, and challenging participants to actively address the problems we face as a society.

For more information or to become involved in Volunteer ETSU or any of its numerous projects, call 439-4254 or e-mail at vetsu@etsu.edu. Volunteer ETSU is located inside the Center for Community Engagement, Learning, and Leadership, lower level of the D.P. Culp University Center.

Where You Live Matters!

On-campus living is at the heart of ETSU campus life and offers attractive, affordable, safe, and convenient educational opportunities for graduate students. You will have increased access to the library; computer labs; extracurricular activities; intercollegiate athletics; health facilities; intramural and recreation programs; other students; lectures; concerts; other campus facilities; services; and programs.

Residence halls/apartments are centrally located and provide an environment for living and learning. University housing includes residence halls/apartments for single students and apartments for family housing. All residence halls have rooms furnished with twin- or twin-long size beds; desk; chairs; closets or wardrobes; mini-blinds; and cable TV hookup. There is one Ethernet port for each student and each building has its own Wi-Fi connection. All areas have laundry facilities; kitchens (with the exception of Governors Hall) and vending facilities; and adjacent parking. Smoking is prohibited in all campus buildings, including the residence halls and apartments. Private rooms/apartments are available on a first-come, first-served basis.

Trained residence hall staff is available in each hall to assist with the total operation of the hall; enforce rules and regulations; provide programs and activities; advise, counsel and refer students; assist in emergencies; and other assigned duties.

Family/Graduate Housing-Buccaneer Ridge Phase 5-

A limited number of apartments are available for married or single parents or single graduate students. These include one-bedroom apartments for married or single parents with a child under the age of seven, and a limited number of private efficiency apartments for graduate students. Applications for these apartments require a $100 deposit. Rent is payable by the semester and includes water, electricity, Ethernet connection, Wi-Fi, and cable TV hookup.

Buccaneer Ridge Apartments

Sophomores and above enjoy two- occupancy bedroom apartment units. Each apartment contains a furnished living area, single bedrooms with double bed, closet, desk, and chest of drawers; kitchen facilities, including full-sized refrigerator, stove, microwave, and garbage disposal; washer and dryer; and two bathrooms. Each bedroom is provided with an alarm system; cable TV, Ethernet, and Wi-Fi; and individual locks. Residents enjoy a clubhouse with lounging pool; volleyball court; basketball courts; disc golf course; bike trail; and individual leases with no connection fees.

Application Procedure

Living on campus is strongly encouraged, but not required or guaranteed. Applications may be completed on line at https://www.etsu.edu/housing or by contacting the Department of Housing and Residence at the address below. Early application, preferably before March 1, for fall semester and October 1 for spring semester is encouraged. Assignments for fall semester begin in April and mid-December for spring.

A completed application and a $100 reservation/damage deposit is required and accepted at any time. Room/hall assignments are made according to the date of the application and deposit and availability. On-campus students are able to retain their current room or sign for another hall and/or room each semester.

The Department of Housing and Residence Life is located in room 108, Burgin E. Dossett Hall. The mailing address is:

East Tennessee State University
P.O. Box 70723
Johnson City, TN 37614-1710
Telephone (423) 439-4446
Fax: (423) 439-4690
e-mail: housing@etsu.edu
website: https://www.etsu.edu/students/housing/

Residence Hall Access

Students residing in the residence halls are required to follow the Housing Policies found on the Housing website and the Code of Student Conduct found in the Undergraduate and Graduate Student Catalog. All residence halls with the exception of Buc Ridge and Davis Apartments, which have outside doors, are secured 24 hours per day. Access is gained through main entrance doors equipped with a card reader which uses the student’s ID card to unlock the door.

The Department of Public Safety and the Office of Housing and Residence Life operate night patrol each night in the vicinity of the residence hall and residence hall parking lots. These individuals are not police officers, but are equipped with two-way radios and have a uniform. Duties include checking for propped doors, checking locked doors, watching for any unusual event, and checking parking lots around the residence halls. The Department of Public Safety will also escort students on campus after the public transit has stopped services for the evening - please call 423-439-4480.

For additional information concerning safety on campus, please refer to the safety webpage at https://www.etsu.edu/safety/ or contact the Department of Public Safety, 423-439-6900, the Office of Student Affairs, 423-439-4210, or the Office of Human Resources, 423-439-4457.

Housing and Residence Life Costs

Housing and Residence Life costs include hall or apartment rent and/or meal plans. There are a variety of choices for students in housing and meal plans. The Housing and Residence Life office has additional information about deposits, rates and amenities. Meal plans are available for resident and commuter students.

The Department of Campus Recreation, a unit in the Division of Student Affairs, provides a wide range of physical activities and recreational sports for the entire ETSU community. Five types of programs are offered: fitness, intramural sports, non-credit instruction, outdoor adventure, and sports clubs.

All programs operate out of the Basler Center for Physical Activity, a “state-of-the-art” indoor and outdoor complex designed for the exclusive recreational use of the ETSU student body and current employees. The “CPA” was built and operates with student fee dollars. Indoor spaces include: basketball/soccer/volleyball courts, climbing wall, group exercise/martial arts studio, pool, racquetball/squash courts, and weight-rooms (huge weight-room). There is also a casual care service, equipment room, locker room, and personal training suite. Directly adjacent to the CPA is the Basler Challenge course with its towers, walls, and low elements. Also located beside the building are two lighted ballfields that can accommodate a range of team sports. The project’s intent will improve the connection students have to ETSU and give them a more complete collegiate experience.

Fitness programs are the most popular types of recreational activity on any college campus. The CPA boasts a 15,000-square-foot weight-room with cardiovascular stations, free weights, and weight machines. Aerobic/group exercise classes are scheduled daily in the CPA’s aerobics/martial arts studio. There is also a personal training service with fitness testing, exercise prescription, and supervised workouts. Lap swimming will be scheduled three times daily during the week. Aqua aerobics classes are scheduled as well.

Varieties of team and individual intramural sports are scheduled each semester. Traditional fall team sports are flag football and volleyball. Spring team sports are basketball and softball. The four major leagues play four game regular seasons plus playoffs and contest Men’s A, Men’s B, Women’s, and Co-Rec divisions. Each year’s individual sports includes two road races and a golf tournament in the fall, and a bench press contest, racquetball, and tennis in the spring. Campus Recreation is also very involved in Homecoming in the fall.

Non-credit instruction classes provide ETSU students with the opportunity to learn new physical activities and recreational sports from qualified instructors. The unit has offered karate, kayaking, rock climbing, and swim lessons and intends to expand into racquet sports, SCUBA, and self-defense in the near future.

The Basler Challenge Course is the centerpiece of the university’s outdoor-adventure program. The course includes an Alpine Tower, Carolina Straight Wall, and 12 low elements. Campus Recreation stages leadership and team building seminars for academic departments and student groups. For more information or to schedule a seminar, call 439- 4266. There are also times for individual students to challenge the tower and climb. All gear is provided. Backpacks, sleeping bags, and tents can be rented from room 230, Brooks Gym. The department stages skydiving, paintball, skiing, and whitewater rafting most years.

Student leadership and volunteerism in an athletic environment are the focus of sports clubs programs. Individual clubs promote competition, instruction, and social interaction. To learn about currently functioning clubs, or to establish a new one, contact the Campus Recreation Office.

Campus Recreation is one of ETSU’s largest employees of student labor. The unit participates in all of the university’s work programs - APS, FWSP, RSWP, and temporary support. Graduate assistant positions are also available.

Preference is given to students majoring in exercise science or sports management, but any ETSU student would find Campus Recreation to be a challenging, rewarding, user-friendly environment. Studies have indicated that students who are employed on campus persist to graduation better than those who work off campus or do not work at all. Please inquire early in the semester about possible employment opportunities.

There are two options for spouse and dependent use of the CPA. Spouse and dependent memberships may be purchased at the equipment room. Such memberships are available only to the immediate family members of currently enrolled students and currently employed faculty and staff members. Pricing was established based on the $70 student fee increase and other university fee structures and the market value of commercial fitness and recreation centers in the Tri-Cities. Dependents 17 and under must be accompanied by a parent at all times in the CPA. Memberships for dependents 18-21 may also be purchased and those adult users will be issued a picture ID. Access will not be made available to dependents 22 and over. A Saturday morning family program will be held weekly from 9 a.m. - 11 a.m. free of charge. Families will be able to use the pool, climbing wall, and gyms. There will also be instructional programs and special events scheduled on a regular basis. Children must be accompanied by their parents at all times and proper ETSU ID will be required for admission.

Participation in any type of positive activity is an important part of the collegiate experience. However, there are risks involved in any and all sports. Persons injured while participating in recreational activities are responsible for their own medical expenses. ETSU does not carry any type of blanket insurance coverage. The Department of Campus Recreation takes a wide range of precautions to protect its participants, but everyone is encouraged to purchase some type of comprehensive insurance protection.

It is the goal of the Department of Campus Recreation to provide a comprehensive service schedule of events, programs, and services for the entire ETSU community. The program is all-inclusive and previous athletic experience or skill is not a prerequisite for participation. For more information, call 439-7980 or come by the department office in the Basler Center for Physical Activity.

The Campus Safety Website is a one stop shop for campus safety resources, providing emergency phone numbers, and important information about emergency preparedness systems, campus safety services, programs, and policies.

The Department of Public Safety is a professional law enforcement agency which provides for the overall safety and security of the University community and its properties. The Public Safety Office is located at the main entrance of the campus on University Parkway. The department is open 365 days per year and uses Public Safety Officers to patrol campus by automobile and on foot 24 hours per day. A 24-hour dispatch service is also maintained.

Emergency Notification for Students can be utilized by contacting the Division of Student Affairs Office which coordinates assistance for students and other constituents with emergencies and traumatic events that may impact their lives. The service includes locating a student on campus when notified of a family medical emergency, and contacting professors when there is an extended student absence due to an illness or emergency.

GoldAlert is the cell phone texting and email system that will let you know about school cancellations due to inclement weather changes and other emergency situations. Sign up to participate and get important emergency information.

For a secure safety transport on campus to or from your vehicle, a campus building, or across campus, you can utilize the Safety Escort-Safe Voyage program during the fall and spring semesters, the BUCSHOT evening route service hours operate on a fixed-route schedule from 5:00 until 10:45 Mon-Fri, with Safe-Voyage trips available upon request from 8:00 until midnight by calling 914-5940. During all other times, on-campus security escorts are available by contacting the ETSU Department of Public Safety at 439-4480.

The International Programs and Services (IPS) office is located in Yoakley Hall, Room 122, and is an administrative unit under the ETSU Honors College. The office serves the campus community of international students and scholars as well as students planning to study abroad. For more information regarding International Student Services or Study Abroad, please visit https://www.etsu.edu/honors/international/, phone 423-439-7737, or email interntl@etsu.edu.

International Student Services provides immigration advising and other pertinent services for prospective and current international students to ETSU. This office houses the Designated School Official, the person who is responsible for monitoring international students under the F-1 and J-1 status as well as visiting scholars under the J-1 status as mandated by the Department of Homeland Security. Services provided to international students include but are not limited to orientation for new students and scholars, assistance with Social Security issues for eligible students, and assistance on personal and academic issues.

• Studying Abroad gives students the opportunity to gain a broader appreciation of diverse cultures outside the region and around the world. The office advises students of the many study abroad opportunities available in over 60 countries. All student abroad placements are subject to minimum eligibility requirements.
  1. Study Abroad Scholarship - IPS manages and awards the ETSU International Education Scholarship, which provides scholarships to assist students who enroll in approved study abroad courses or programs. The amount of award varies with the duration and costs of the study abroad program For more information on this scholarship, ETSU Study Abroad courses, and approved programs, please visit the IPS website at: https://www.etsu.edu/honors/international/internationalstudentscholarships/
  2. Opportunities are available to study abroad under exchange programs, which allow students to pay the costs of tuition, room and board to ETSU. Other expenses apply.
  3. Scholarships are available to increase the affordability of studying abroad. Financial aid may be available to assist with a study abroad. Contact the Financial Aid Office for more information 439-4300 or visit www.etsu.edu/finaid/ for more information.
  4. Short-term summer programs and longer semester programs are available to meet student’s specific needs.
  5. Participants studying abroad are required to purchase medical insurance for the entire duration of the study abroad program. Participants are also required to sign a Study Abroad Liability Waiver, Health Disclosure Form, and provide emergency contact information.
  6. Study abroad course(s) may transfer back to ETSU for academic credit and may count toward student’s academic degree program. Students are responsible for obtaining approval for transfer of credits before departure.
• Scholarships are available through IPS for both incoming non-US citizens applying for admission to ETSU and ETSU students interested in studying abroad.
  1. Study Abroad Scholarship - IPS manages and awards the ETSU International Education Scholarship, which provides scholarships to students planning to study abroad. The value of the scholarship depends on the cost of the program for study abroad program. For more information on this scholarship, please visit the IPS website at https://www.etsu.edu/honors/international/ for more information about study abroad program offerings.
  2. International Students Scholarship -IPS manages and awards the International Student Academic Merit Scholarship, which is available to eligible International students seeking admission to ETSU. For more information, please visit www.etsu.edu/honors/international/internationalstudentscholarships/.