Help, Student Services, and Resources

Need Help?

Have a question but don’t know where to find the answer? The Need Help site contains names, phone numbers, and email links to friendly ETSU staff who can answer questions on over 90 topics from Advising and Babysitters to Veteran’s Programs and Weather policies.

Academic, Advising, and Career Support

Adult, Commuter, and Transfer Services (ACTS) assists non-traditional (age 23 and up), off campus, and transfer students with advising, off campus housing, child care information, and connection to campus resources through a wide range of programs, activities, and publications.

Advisement Resources and Career Center (ARC) is the one stop shop for campus information. Unsure where to go to get assistance with you academic career? Students are encouraged to start at this office for a campus referral.

Arts and Sciences in the ARC assists all ETSU students who need verification of general education completion and offers academic advising for selected Arts and Sciences majors. All students majoring in programs within the College of Arts and Sciences who need Dean approval should seek Dean signatures in this office.

Career and Internship Services provides information on how to write a resume, interview with potential employers, and set meaningful career goals, as well as assistance in the search for job, internship positions, and co-op opportunities. Sign-up for BucLink to view local, regional, and multi-national jobs and apply for positions listed on the site.

Developmental Studies Program consists of courses designed to equip under-prepared students with the essential skills they need in math, writing, and reading. Courses are taught in several departments. Academic advising also plays a key role in the program.
Advising for students taking more than just developmental math takes place in the University Advisement Center in the ARC, 2nd floor, D. P. Culp Center.Phone: 423-439-5244 Fax: 423-439-8384
For more information, or for answers to questions, contact Dr. Caroline Jackson, Director of University Advisement Center. E-mail: cjackson@mail.etsu.edu Phone: 423-439-4098

Disability Services offers accommodations and services to students, faculty, and staff who have disabilities to allow an equal opportunity for participation in educational pursuits and campus activities. The Office also provides guidance and assistance with issues related to ADA.

University Libraries include the Charles C. Sherrod Library on the main campus, the College of Medicine Library, the Archives of Appalachia, and an extensive online catalogue. The libraries also include a variety of Extended Campus Services for distance education.

The Office of Medical Professions Advisement provides assistance to students who are interested in pursuing professional programs in any of a wide array of medical fields and provides workshops and other helpful experiences to help prepare students for the competitive and rigorous application and admission process.

The Peer Career Center is a great starting place for students who are uncertain about their choice of academic major or career. The Center offers assessment tools to help you identify your occupational interests, values and abilities. The Center also provides one-on-one assistance to help explore career possibilities.

Student Support Services is a federally funded TRIO Program for qualifying undergraduate students who meet one of the programs criteria: including first-generation status, income eligibility, or a documented disability. The Office provides tutoring, mentoring, counseling and academic advising to eligible students.

Tutoring and Testing services are offered by the Center for Academic Achievement (CFAA). The CFAA offers tutoring in writing and speaking, math and science, and other subjects. Experienced tutors work with students one-on-one and in small groups, and help is available online. The CFAA also administers a variety of tests including the ACT, GRE, PRAXIS and other exams.

Undergraduate Student Advisement is responsible for the coordination of undergraduate student academic advisement.

The University Advisement Center/Undeclared Advisement (UAC) offers academic, career and personal advising, and counseling to all students who are undeclared/have not declared a specific major and those taking developmental studies courses.

The Office of Veterans Affairs is concerned with the needs, problems, and success of students eligible for educational assistance benefits under all chapters of the G.I. Bill, Title 38, United States Code, and Yellow Ribbon programs.

Veterans Upward Bound (VUB) is designed to help eligible veterans pursue education at the postsecondary level. The project offers free academic classes to assist in the GED, precollege classes to help develop basic success skills, counseling, assessment and seminars designed to enhance a participant’s awareness of financial aid, time management, and academic strengths and weaknesses.

Books, Food, Housing, Mail, and More

The University Bookstore carries a supply of new and used textbooks that can be purchased/rented and reserved online and school supplies that can be purchased online or on location at the on-campus store in the D. P. Culp Center or the off-campus store on Walnut St. It also offers an abundance of ETSU Buccaneer Pride items and apparel at both the on campus and off campus locations.

The Campus Post Office is a full service Post Office in the D. P. Culp University Center. Commuter students can apply for a post office box if desired and residential students are assigned a P.O. Box which remains with the student until graduation.

Child Care services are offered through two major programs at ETSU. The Little Bucs Student Child Care Center, which serves the children of ETSU students, is designed to allow students to enroll their children in low-cost care for blocks of time each semester while attending classes or studying. The Child Study Center is another resource for families with young children, which offers full-time, full-year childcare services, with enrollment on a limited basis.

ETSU Dining Services offers a variety of meal plans and dining options throughout campus from early morning to late night. Locations include an all-you-care-to-eat restaurant, a two level food court, three on-campus convenience stores, and a bagel and coffee shop at the library.

Housing and Residence Life provides a variety of on campus housing options from traditional residence halls, to suites, efficiencies, and apartments and offers programs and services to foster an affordable, interactive living and learning community.

The ETSU ID Card/ID BUC$ is your official ETSU ID. The card is used to access residence halls, meal plans, library services, athletic events, and much more. You can also place money or ID BUC$ on the card and it becomes a convenient debit card that can be used on campus and at many off campus business locations.

The D. P. Culp University Center includes ID Services, facility reservations, campus lost and found, and an information desk that serves as a resource for valuable campus, community information, and the University Advisement Center. 

Financial Services for Students

The Bursar (fee payment) collects and provides information about tuition, fees, and fines both online and in person. The Office also provides information about tuition refunds, fee waivers and deferment options, and tuition expense and refund estimates.

The Financial Aid Office provides a broad spectrum of programs to assist students in financing their college education. The University is committed to providing students with access to education through a variety of resources that includes scholarships, grants, loans, and work-study programs.

The Scholarship Office is the source for ETSU scholarship information. You can begin an online scholarship search to determine the scholarships for which you are eligible. Information about the lottery scholarship, college, departmental and university scholarships, as well as policies and deadlines can be found here.

Health and Counseling Services

The Counseling Center provides services to currently enrolled students including personal, relationship, career counseling, educational programming, case management, psychiatric services, and consulting. The Center provides a range of services and programming related to alcohol/drug issues, relationship violence, sexual assault and suicide prevention.

The Dental Hygiene Clinic offers clinical services, including dental screening, routine dental prophylaxis, preventive therapies, periodontal therapies, and x-ray films for a nominal fee.

The Speech-Language & Hearing Clinic offers hearing screenings and evaluations, assessment of hearing aid candidacy and options, speech & language evaluations, and speech therapy.

The Student Health Clinic provides a range of health services for ETSU students including treatment for acute/episodic illness, such as upper respiratory, sore throat, stomach ache and injury. The Clinic also provides women’s and men’s health programs, STD screenings, immunization and allergy clinics, health education programs and information about student health insurance. Consultation services are free of charge and reduced fees are available for many tests.

News and Events

The East Tennessean is the ETSU student newspaper and is published twice weekly during the fall and spring semesters.

The ETSU master calendar of events and activities is called PlanIt. Go here to find information about important academic calendar dates, campus activities, or add your info about your event to the site.

WETS-FM, ETSU’s Public Radio Station, is affiliated with National Public Radio and Public Radio International, operates 24 hours a day on 89.5 MHZ.

Records, Registration, and Graduation

The Graduation Office provides intent to graduate forms, major and minor sheets, course substitution information, and facilitates the commencement ceremony.

If you have a transcript request, need information regarding grades or academic standing, have questions about enrollment verification, or need to submit a change of name/major/address contact the Records Office.

The Office of the Registrar provides curriculum information, assistance with degree audits, notary services, athletic and veteran certifications, produces the undergraduate and graduate catalogs, complies with FERPA regulations, and administers encumbrances.

The Registration Office provides assistance with course registration, drop/add, withdrawals, final exam schedules, classroom management, and high school unit deficiencies.

Safety on Campus

The Campus Safety Website is a one stop shop for campus safety resources, providing emergency phone numbers, and important information about emergency preparedness systems, campus safety services, programs, and policies.

The Department of Public Safety is a professional law enforcement agency which provides for the overall safety and security of the University community and its properties. The Public Safety Office is located at the main entrance of the campus on University Parkway. The department is open 365 days per year and uses Public Safety Officers to patrol campus by automobile and on foot 24 hours per day. A 24-hour dispatch service is also maintained.

Emergency Notification for Students can be utilized by contacting the Division of Student Affairs Office which coordinates assistance for students and other constituents with emergencies and traumatic events that may impact their lives. The service includes locating a student on campus when notified of a family medical emergency, and contacting professors when there is an extended student absence due to an illness or emergency.

GoldAlert is the cell phone texting and email system that will let you know about school cancellations due to inclement weather changes and other emergency situations. Sign up to participate and get important emergency information.

For a secure safety transport on campus to or from your vehicle, a campus building, or across campus, you can utilize the Safety Escort-Safe Voyage program during the fall and spring semesters, the BUCSHOT evening route service hours operate on a fixed-route schedule from 5:00 until 10:45 Mon-Fri, with Safe-Voyage trips available upon request from 8:00 until midnight by calling 914-5940. During all other times, on-campus security escorts are available by contacting the ETSU Department of Public Safety at 439-4480. 

Student Life

ETSU Bucs Athletics provides all the info that you will need to support and get involved in ETSU athletics. Get all of the latest BUC news, media, ticket availability, and schedules for athletic teams.

Buctainment is the student organization on campus that coordinates student activities, bringing comedy shows, musical groups, movies, lectures, dances, and special events to campus, usually for free or a nominal charge.

Campus Recreation opportunities abound in the Basler Center for Physical Activity (CPA), which offers a wide variety of physical activities and recreational sports, a personal training service, competitive intramurals, outdoor adventure programs, non-credit instruction, challenge courses, and sports club programs.

Community Service Programs promotes, organizes and supports a variety of public service opportunities and civic engagement activities for the campus community and maintains a community service resource center for students interested and engaged in community service. The Office provides advisement and resources to student organizations engaged in community service such as Volunteer ETSU, Up ‘Til Dawn, and Alternative Spring Break.

Fraternity and Sorority Life houses ETSU’ s social fraternities and sororities, and their 4 governing councils (Interfraternity, Multicultural, National Pan-Hellenic, and Panhellenic Councils) and promotes community service, academic excellence, leadership, campus involvement, and brotherhood and sisterhood.

The Mary B. Martin School of the Arts provides a focal point for the arts at ETSU. Find information about performances, lectures, exhibitions, art on campus, and connections to community and regional arts organizations. The site also connects you to the arts box office, academic departments and programs, student organizations that support the arts, and scholarship opportunities in ETSU’s arts programs.

The Office of Multicultural Affairs fosters a campus wide climate of respect and advocacy for a culturally diverse and non-discriminatory campus community through programming, activities, social opportunities and advising of student groups such as the Black Affairs Association and Gospel Choir.

The Office of Student Affairs administers new student orientation, student conduct, and serves as a point of contact for any questions or concerns about any aspect of academic or extracurricular life.

The Student Government Association (SGA) strives to represent the opinions of students, provide advice and a strong voice to administrators, finances programs on campus, and is the primary sponsor for Homecoming.

The Student Organization Resource Center (SORC) keeps general information concerning all campus organizations, events, programs, and community service opportunities. It is the home to ETSU student organization life. Want to join an organization or start one? The SORC is the place.

Technology and Computing Services

Cable TV provides your campus channel listing and answers to common cable questions.

Computer Labs are available throughout the campus. Open university labs are located in the D.P. Culp University Center near the post office, the first floor of the Charles C. Sherrod Library, and the first floor of Lucille Clement Hall.

D2L (Desire 2 Learn) is the ETSU Learning Management System. Every course has a D2L website associated with it, allowing students in that course to access material such as content, grades, tests, and other information the instructor provides.

ELearning and Online Education provides information about online learning through D2L, academic technology support services, web development for the university, instructional television services, and digital media services.

GoldLink - ETSU Portal allows students to access ETSU information, such as grades, course schedules, and transcripts. GoldLink can be customized to display relevant information and serves as a single sign-on launching point for D2L and other important campus services.

Goldmail - Student Email Your ETSU Goldmail address will serve as a primary form of communication from university offices and should be checked often. Your student email account is open and ready for use after your admission to ETSU!

How To - Keeping up with current technologies is a challenge for everyone. Here we have attempted to compile a number of information resources that may be helpful in using the specific systems here on campus.

The OIT Student Help Desk aids students with personal computer problems, D2L issues, resetting passwords, and accessing Goldmail.

Residence Hall Network (ResNET) helps ETSU on-campus students access the Internet, campus network and find answers to frequently asked questions.

Telephones provides student dialing instructions and information about local, long distance, international and emergency calls.  

Transit and Parking

BucShot is a free university shuttle system operated in partnership with Johnson City Transit which links the entire campus and all perimeter parking lots with main academic and administration buildings and provides service to a number of local off-campus apartments.

Johnson City Transit is Johnson City’s municipal transit system. JCT operates fixed route services (including Bucshot service on/around ETSU campus), paratransit services for individuals with disabilities, and various demand-response call-in services. ETSU students can connect to the Johnson City metro area by hopping on a city bus free of charge with the ETSU ID card.

Parking Services is responsible for registration of motor vehicles, student parking decals, carpool and priority parking passes, visitor and temporary parking passes, organizing the Rideshare program and helping individuals on campus with car trouble.